Inside Laravel Customer Support with Feri Bartha

In this episode of the Laravel Podcast, Matt talks with Feri Bartha, Laravel’s Director of Customer Success and Support. They explore the role of customer success, the proactive side of support, and what it takes to build a support team from the ground up. Feri shares perspectives on team metrics, knowledge management, and how AI is shaping the future of support. The conversation also dives into personalized customer care and the creative support initiatives happening at Laravel.

 
----- Editing and transcription sponsored by Tighten.

Creators and Guests

Matt Stauffer
Host
Matt Stauffer
CEO Tighten, where we write Laravel and more w/some of the best devs alive. "Worst twerker ever, best Dad ever" –My daughter
Ferenc Bartha
Guest
Ferenc Bartha
Director, Customer Success @ Laravel
Inside Laravel Customer Support with Feri Bartha
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